SHIPPING & PROCESSING TIMES:

Remember, you're shopping handmade and sometimes items are made-to-order - it takes time. Orders are packed and shipped within 2-3 business days however; sometimes it can take upwards of 7-10 business days depending on current order volume. Packages delivered by the USPS could be delayed. Once your package has been shipped, Melted Soapery LLC is no longer responsible. If you have any issues (i.e. lost or stolen packages) please contact USPS directly.

INTERNATIONAL SHIPPING POLICY:

Of course we ship international! You can check shipping cost by preparing a "fake order" and continue until you are able to enter your shipping information. The cost of shipping is determined by the package weight and shipping speed you choose.

Please remember that it is the customer's responsibility to pay all duties and taxes associated with the shipment, Melted Soapery LLC will not cover these. If you fail to pay these fees, your order will be shipped back and a 10% restocking fee plus shipping charges will be subtracted from your total refund.

TRACKING INFORMATION:

Tracking information is updated within 24-48hrs after your order has been shipped. If you have any questions on your tracking information, please email us at support@meltedsoapery.com

DISCLAIMER:

Due to the nature of some of our products, they have the chance of melting during transit during the hotter months! We understand it can get HOT so during warmer seasons we ship with ice packs and insulated bubble packaging. Please take care when storing your items after you receive them.